Experiencing a pet emergency? Call us at 562-863-2522 or Get Directions

Our hospital will remain open during the COVID-19 pandemic. Learn More

In order to maintain our high standard of service, we require that payment be made at the time services are rendered. We provide estimates for all surgeries and hospitalizations. If you have not received an estimate, you are welcome to request one at any time for your expected charges. 

Crossroads Animal Emergency is happy to accept Cash, Major Credit Cards (Visa, Mastercard, Discover, American Express), Scratchpay, and CareCredit. 

We proudly offer payment plans through our preferred partner, Scratchpay! Scratchpay provides simple and affordable payment plans for pet parents. Checking to see which plan is best for you does not affect your credit, takes 90 seconds, and can be done from your mobile phone, tablet or computer.

When unexpected illness strikes a pet, unexpected expense strikes as well. We accept direct payment and financing through the CareCredit program.

PayPal’s fast, secure online payment services help make caring for your pet or the pet of a loved one just that much easier. The good news is you do not need a PayPal account to process your payment. All major credit cards are accepted by PayPal.

Payment FAQ's

When your pet is ill or injured, you are not thinking about the cost of treatment. However, once you arrive at the emergency vet’s office, it is important to know your payment options. Emergency vet treatment is life-saving and necessary, but it also comes at a cost. It is important to understand how these costs are calculated and your options for paying the bill when it is due.

Here are some common FAQs about payment for emergency vet treatment at Crossroads Animal Emergency:

Q: Do I have to pay for the treatment at the time of the visit?

Due to the urgent nature of our business, emergency treatment requires full payment at the time of service. However, we offer a number of payment options to make it easy for you to take care of this obligation.

Q: What methods of payment do you accept?

We always accept cash for payment. We will also accept all major credit cards both in-person and online via PayPal.

Q: What if I do not have a PayPal account?

You do not need a PayPal account to process your payment. All major credit cards are accepted by PayPal or you can write an eCheck if your bank account is linked to your PayPal account. To use PayPal to pay for services at our Norwalk Animal Hospital, click here and complete the fields.

Q: How much will my pet’s treatment cost?

While we realize that it is important to know the cost of your pet’s treatment as soon as possible, we cannot estimate fees before examining your pet. As soon as one of our expert emergency veterinarians has examined your pet, they will give you a recommendation for any necessary lab tests or X-rays to arrive at a diagnosis. Once a diagnosis has been reached, a treatment plan will be developed along with a thorough explanation of our recommendations for care. You will be fully informed of the costs all along the way so that you can make an informed decision about your pet’s needs.

If any additional treatments are needed based on your pet’s response to care, we will always seek your approval.

Q: Do you offer payment plans?

We understand that cash payment is not always an option, so we offer payment plans through Scratch and through CareCredit.

Scratch is a veterinary payment plan. You can apply for Scratch without affecting your credit score. Go to www.scratchpay.com on your smartphone to apply.

To apply for a CareCredit account for services at our Norwalk animal hospital, click here and go directly to the application.


Contact Us

Crossroads Animal Emergency


11057 Rosecrans Ave Norwalk, CA 90650

Clinic Hours

Monday – Friday: Open all night from 6 PM to 8 AM
Saturday, Sunday, and Holidays: Open 24 hours