Experiencing a pet emergency? Call us at 562-863-2522 or Get Directions

Our hospital will remain open during the COVID-19 pandemic. Learn More

The health and well-being of your pet, family, and our team members are top priority. As the situation around the coronavirus (COVID-19) continues to evolve, we want to assure you we plan to remain open during our regular business hours. 

We are closely monitoring the guidance from the Centers for Disease Control (CDC) and local authorities regarding the spread of the virus to ensure we are taking the appropriate precautions and actions to keep patients, clients, and employees healthy and safe during this time. 

During this time, we will be changing to curbside service. We are taking this precaution to eliminate constant contact of door handles, countertops, pens, and to aid in social distancing. By taking these safety measures, it is our goal to be able to remain open to serve the needs of our community’s pets. 


CURRENT PROCEDURES

Always be sure to call ahead if you are experiencing a pet emergency. When you arrive at our hospital: 

1.  Please bring dogs on a leash and cats in a carrier 

2.  Remain in your vehicle and call us to let us know you have arrived

3.  At this time, a team member will check you in over the phone and discuss all your needs and concerns 

4.  A team member will then explain how to meet us at our side door to retrieve your pet 

You may choose to wait in your vehicle during your pet's examination or return at a later scheduled pick up time. We are only allowing staff members inside the practice at this time. 


PAYMENT 

You may pay for services and products over the phone by credit/debit card. For other payment methodsplease ask a team member for assistance. 


ADDITIONAL MEASURES WE ARE ASKING CLIENTS TO FOLLOW

Please do not come to our clinic if you are experiencing flu-like symptoms or have a fever.

Please reschedule your pet’s veterinarian appointment if you have been in contact with anyone that has had a fever or possible COVID-19 exposure. 


PETS AND THE CORONAVIRUS: 

It is important to note that there is currently no evidence that pets can become sick with COVID-19. Infectious disease experts, as well as the CDC, World Organization for Animal Health, and World Health Organization, indicate there is also no evidence to suggest that pet dogs or cats can be a source of infection with SARS-CoV-2, including spreading COVID-19 to people. More investigation is underway and as we learn more, we will update you. 

The CDC and The American Veterinary Medical Association (AVMA)also have comprehensive websites with up-to-date information about COVID-19 and your pet(s). Additional information about the Coronavirus and your pets’ health are available at the following online resources: 

CDC Frequently Asked Questions 

AVMA - COVID-19: FAQs FOR PET OWNERS 

AVMA - What veterinarians need to know 

 

We value your partnership in your pet’s healthcare and appreciate your patience, understanding, and continued support. If you have any questions, please do not hesitate to contact us. 

Contact Us

Crossroads Animal Emergency

Location

11057 Rosecrans Ave Norwalk, CA 90650

Clinic Hours

Monday – Friday: Open all night from 6 PM to 8 AM
Saturday, Sunday, and Holidays: Open 24 hours